DUBAI, 13th October, 2026 (WAM) -- The Global Airport Leaders’ Forum (GALF) highlighted the future of airport design, development and rapidly evolving technological innovations aimed at enhancing the passenger experience, making travel easier, smoother and more accessible to all.
The 13th edition of the Forum, held alongside the 25th Airport Show at Dubai World Trade Centre, brought together government officials, industry experts and representatives of companies operating across the aviation sector.
Eng. Khalifa Al Zaffin, Executive Chairman of Dubai Aviation City Corporation and Dubai South, emphasised that Dubai’s ambition to build the world’s largest airport goes beyond infrastructure size and passenger capacity. Rather, it centres on delivering the best possible passenger experience. He stressed the importance of designing flexible airports capable of accommodating emerging technologies and adapting to future developments in the aviation industry.
In his opening address, Al Zaffin said the Airport Show provides a valuable platform that brings together airport developers and companies specialising in technology and operational solutions, enabling them to exchange expertise and ideas while exploring the latest innovations firsthand.
Reflecting on the exhibition’s beginnings 25 years ago, he recalled that the idea emerged from the need to bring airport technologies together under one roof, eliminating the need to travel to different countries to explore them and creating benefits for Dubai and the wider region.
He reaffirmed the Corporation’s continued support for the exhibition and its engagement with participating companies, noting that the rapid pace of technological advancement requires airports to be designed with sufficient flexibility to integrate new technologies into their operations for many years to come.
Majed Al Joker, Chief Operating Officer of Dubai Airports, identified three key priorities for the future of the aviation sector: collaboration, operational resilience and innovation.
He emphasised that passengers experience their journey through an airport as one continuous process rather than a series of separate services and procedures.
In his address, Al Joker explained that increasing airport capacity and improving service standards depend on the ability of stakeholders across the airport ecosystem to coordinate their efforts, align their objectives and build mutual trust. This ensures that the achievements of individual organisations contribute to the overall quality of the passenger experience.
He noted that collaboration becomes particularly critical during operational disruptions, when an effective response depends on relationships and capabilities established in advance, supported by clear leadership, teamwork and lessons learned from previous experiences to strengthen future preparedness.
Al Joker highlighted that intelligent systems enable airports to anticipate challenges and address them before passengers experience their impact. However, he stressed that investment in technology must serve a clear purpose: delivering smoother, more reliable and less complicated journeys.
He also emphasised that preparing the workforce for the future is just as important as developing infrastructure, as employees’ expertise, decision-making abilities and commitment to passenger care are what transform technological capabilities into tangible results.
Abdullah Al Shamsi, Senior Manager of Future of Things at Dubai Aviation Engineering Projects (DAEP), presented a vision for airport innovation by 2032, in which technology operates seamlessly behind the scenes to simplify the passenger journey without introducing additional procedures or complexity.
He explained that the most advanced airport may not necessarily be the one where passengers encounter the greatest amount of technology, but rather the one where technology is least noticeable.
This approach relies on the integration of artificial intelligence, digital identity, biometrics and real-time data analytics to anticipate congestion, optimise resource allocation and provide personalised information and assistance according to each passenger’s needs.
For example, the requirements of a business traveller differ from those of a family travelling with children, a transit passenger or a Person of Determination. This calls for a shift away from a one-size-fits-all approach towards a passenger experience tailored to individual needs.
As a practical example of this vision, Al Shamsi presented the results of the ‘City Terminal’ pilot project, which aims to redefine traditional airport boundaries by enabling passengers to complete travel formalities at locations within the city.
He explained: "The trial included check-in, baggage drop-off, security screening and passport control outside the airport, followed by the transfer of passengers in secure vehicles directly to the airport concourse, going beyond the traditional concept of city check-in facilities."
Al Shamsi revealed that the trial reduced the overall journey time from at least 120 minutes to approximately 45 minutes, representing a reduction of around 60%.
He emphasised that the significance of this achievement extends beyond the time saved, demonstrating that airport procedures can be fundamentally redesigned and challenging traditional assumptions about where the airport journey begins.
Khalid Ibrahim Saif, Director of Aviation Economics and Growth at the Dubai Civil Aviation Authority (DCAA), highlighted the importance of moving beyond a focus on managing operational disruptions towards adopting a broader vision that supports sustainable growth and strengthens connectivity across the aviation ecosystem.
Speaking at the Forum, he explained that continued growth in air travel requires aligning economic expansion with infrastructure development and greater operational efficiency.
He also stressed the importance of strengthening integration between airports, airlines and regulatory authorities, while leveraging smart technologies and data to build a more resilient aviation ecosystem capable of adapting to future developments.
Such an approach, he noted, would enhance the sector’s competitiveness while delivering an improved passenger experience.