DEWA’s virtual employee ‘Rammas’ responds to over 6.8mn enquiries in 6-year period

Dubai Electricity and Water Authority’s (DEWA) virtual employee ‘Rammas’, which uses Artificial Intelligence (AI), answered more than 6.8 million enquiries since its launch in the first quarter of 2017 until the end of December 2022. Saeed Mohammed Al Tayer, MD and CEO of DEWA, said that DEWA launc...