UAE Pension Authority announces 2023 objectives

ABU DHABI, 7th February, 2023 (WAM) -- The General Pension and Social Security Authority (GPSSA) has announced its key strategic objectives for 2023. The authority said that it will focus on raising awareness on insurance amongst Emirati employees in the UAE, serving the community with utmost promptness and professionalism, while reinforcing the UAE Pension Authority’s relationship with all its partners.

The pension law applies to Emiratis working in the federal, local government and private sectors in the UAE, with exception to individuals employed in the private sector and local government in Abu Dhabi, as well as in the local government sector in Shariah. There are currently 95,935 Emirati employees working in 9,082 federal, government and private entities in the UAE, who are insured by the GPSSA.

Dr. Maysa Rashed Ghadeer, Director of GPSSA’s Government Communications Office, explained that the GPSSA is organising a number of initiatives during 2023 that are consistent with the UAE government’s directives to elevate the quality of life for customers and to ensure their overall happiness and satisfaction.

GPSSA plans to deliver various workshops and external meetings for the exchange of information and viewpoints, while receiving feedback and ideas on how to better serve customers. Additionally, the GPSSA will increase its participation in community-related events that offer the opportunity to brainstorm, launch media awareness campaigns and invest in benchmarking best practices in communication, pension and social security.

“Our media awareness campaigns are organised to ensure Emiratis are aware of GPSSA’s scope of work and services, as well as the rights and obligations of insured individuals, pensioners and beneficiaries. Constant reminders to Emirati employees and their entities will continue to be sent the moment they join an entity, as well as the requirement to continue to contribute with the GPSSA in order to secure their social security and pension benefits,” affirmed Dr. Ghadeer.

In addition to campaigns, the Government Communications Office measures the level of public awareness by distributing comprehensive questionnaires to its stakeholders, with a total of six sent last year and one due to be sent this month to over 30,000 pensioners and beneficiaries. These surveys support the GPSSA in receiving valuable and productive feedback from customers about its services, thereby understanding whether these services meet the needs of different age groups and categories.

“The first questionnaire we plan to send this year measures the impact of GPSSA’s operations in serving pensioners and beneficiaries. Once we record the results, we plan to analyse the responses we receive and turn them into actionable plans. This correlates with our quest to meet the needs of our customers at all times, while continuing to find ways to improvise, create and service in the best of our capability,” said Dr. Ghadeer.